Waiting

What if the e-invoice is waiting for delivery?

⚠ Machine-translated answer, not yet manually reviewed. For the exact wording, see the Slovak original.

Short answer

If the e-invoice is waiting for delivery, first find out whether it is a regular queue, a temporary technical error or a problem with the addressee. Track the delivery partner's SLA, waiting time and latest technical report. When the limit is exceeded, it is necessary to escalate and save the proof of progress.

SLA

Agreed limit

See how long the condition can last.

Addressee

Verify identifiers

Incorrect endpoint or Peppol ID can block delivery.

Retros

Repeated attempts

The partner can try the delivery automatically.

Escalation

Evidence procedure

Save the communication and decide on the next step.

Conclusion

Track the pending e-invoice according to the SLA and escalate only with a specific technical reason.

Sources

  • Law no. 222/2004 Z. z. Coll. on VAT, § 76a
  • Delivery Partner SLA
  • Internal incident procedure

Not legal advice. Machine-translated answer, not yet manually reviewed. For the exact wording, see the Slovak original.